Although I do have some items ready to ship, most products are made to order. Due to this made to order, handmade nature of our items, it may take up to 3 weeks for your package to ship. This will be dependent on current order volume. I will let you know if there are any expected delays. If you require your order more immediately, please contact me at firstname.lastname@example.org and I will do my best to accommodate your request. USPS Priority shipping is recommended as this will allow for insurance up to $50 along with a tracking number so that you can track the progress of your delivery.
I want you to absolutely love your Solulu items! If there is a problem with your order, please contact me at email@example.com within 14 days of receiving your shipment to resolve any issues. All approved returns should be received within 30 days of the original purchase in the same condition in which it was received. Return shipping charges will be the responsibility of the customer.
If your approved return is received within 30 days, you will receive a refund with shipping charges subtracted. We also offer equal exchanges or returns for store credit.